Forrester® Market Overview 2014: SaaS ITSM Tools

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Forrester SaaS ITSM Market Overview 2014

This Forrester Market Overview offers...

  • Insight into ITSM SaaS key market players
  • Guidance on both the key ITSM functional and SaaS specific criteria
  • A detailed overview of 19 ITSM SaaS vendors and their ITSM SaaS tools.

The SaaS delivery model can offer fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs change. Many of these benefits are universal and go beyond IT. 

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IT Service Management Seattle Cancer Care Alliance
“Our users get training and are up and running the same day on Cherwell Service Management®. Now all of our customers are saying, “We love IT!”
Diane Burton
IT Client Services Manager | Seattle Cancer Care Alliance

 

Mike Fuson Excalibur Data Systems
"Cherwell Software is one of a select handful of vendors that actually get what the word “partner” means. They actually listen to the customers."
Mike Fuson
CEO | Excalibur Data Systems