THE FORRESTER WAVE™: ITSM SAAS DELIVERY CAPABILITIES

 

Where Does Your ITSM Solution Rank?

The ITSM SaaS Market has existed since 2004, and since then, many vendors have invested in their SaaS delivery capabilities to make them more stable and reliable. However, a lot of vendors still have room for improvement in delivering superior default features such as availability, resiliency, breadth of offering, and scope of the predefined service. Where does your solution rank? Is it time for a change? Download this analyst report to find:

  • Visual graphical positioning of the top 10 most significant ITSM SaaS vendors
  • Scoring of the top 10 vendors based on their SaaS delivery capabilities
  • Detailed findings about how well each vendor fulfills its ITSM SaaS criteria

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