Rather than being a reactive island among a storm of customer discontent, a growing number of IT service management (ITSM) teams are evolving into a fully integrated force in transforming IT organizations. Recent EMA industry dialog and research clearly indicated a changing role for IT service management far beyond its traditional boundaries.
This transformation is illustrated in the context of three very telling Cherwell customer deployment stories:
Read this report about how Cherwell is transforming service management in the context of three very telling customer deployments. The Q&As presented will provide IT teams with narratives about how ITSM-centric technology investments can begin not only to optimize IT but also to deliver critical business-specific values.
Download the report to learn how you can stimulate advances in ITSM and related disciplines to support the more dynamic and business related requirements of the digital age.