Ovum Saas decision matrix

Selecting an IT Service Management SaaS Solution

Selecting an IT Service Management SaaS Solution

Ovum suggests organizations of varying sizes and levels of maturity to consider Cherwell Service Management when looking to adopt technology in support of an ITSM initiative.  

With the ITSM technology space consisting of hundreds of different vendors, this Ovum Decision Matrix explores ITSM solutions deployed as SaaS. The report aims to deliver insight into the solutions for which they experience demand from its enterprise clients.

Download this report that serves as a great reference for customers looking to develop a shortlist of vendors in the space, from which they can further evaluate dependent on their own enterprise needs.

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