Showcasing: Incident, Problem, and Change Management

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Cherwell Software highlights three of its eleven PinkVerify® certified ITIL processes including incident management, problem management, and change management.  This webinar will help you discover: 

  • a guide to walk through key activities of incident management, including recording, classification, and investigation
  • the power of One-Step™ actions relating to problem management
  • the visualization manager which showcases how changes can impact your assets and eliminate conflicts, both upstream and downstream

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